Privacy Policy for NB Bank (DigiBank)
Effective Date: November 21, 2025
Thank you for choosing NB Bank ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application DigiBank (the "App"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect
Personal Identification Information: When you register and use the App, we may collect personal information such as your name, email address, phone number, and bank account details needed for your banking activities, identification (KYC), and verification.
Financial Information: Information related to transactions including deposits, withdrawals, fixed deposits (FDR), daily profit savings (DPS), loans, bill payments, and rewards.
Device and Usage Information: We may collect data about your device, including device type, operating system, IP address, app usage, crash logs, and analytics data to improve app performance and security.
Authentication Data: Data related to two-factor authentication (2FA) and passcode management for account security.
Location Data: Your approximate location may be collected for security, fraud prevention, and compliance purposes.
Communication Data: Communications with our support via chat, email (support@tdevs.co), or notifications may be collected.
How We Use Your Information
To provide, operate, maintain, and improve your banking services within the App.
To verify your identity as required for banking regulations (KYC management).
To process transactions, including deposits, withdrawals, fund transfers, loan management, and bill payments.
To communicate with you regarding your account and respond to support requests.
To maintain security through 2FA and fraud detection.
To provide notifications, updates, rewards, and promotional offers as allowed.
To comply with legal and regulatory obligations.
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information with:
Payment gateways integrated into the App (e.g., PayPal, Stripe, Mollie, Coinbase, Paystack, etc.) solely to process payments securely.
Banking partners and financial institutions to facilitate transactions.
Service providers who help us operate the App (e.g., hosting, analytics, customer support).
Legal authorities if required by law or regulatory processes.
Your Rights and Choices
You can access and update your personal information through your account settings.
You may opt out of marketing communications at any time.
You have the right to request deletion of your personal data, subject to legal and regulatory retention requirements.
Data Security
We implement administrative, technical, and physical safeguards to protect your personal information. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure.
Data Retention
We retain your personal data only for as long as necessary to provide the services and comply with legal obligations.
Third-Party Services
Our App uses third-party payment gateways and analytics services. Their use of your data is governed by their privacy policies.
Children’s Privacy
The App is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at support@tdevs.co.
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